FAQs
How can I book a trip and what payment options are available?
You can book your trip via our online booking form or by email. We accept card payments, and a 50% deposit is required to confirm your booking. After booking, you’ll receive a confirmation email along with your detailed itinerary.
Can I make changes to my booking or cancel if plans change?
Yes, bookings can be adjusted within our guidelines. For cancellations: more than 45 days in advance receives a full refund minus a $30 administrative fee, 14 – 45 days receives 50%, and less than 14 days before departure is non-refundable.
Are your travel packages fixed or customizable?
We offer both pre-set packages and fully customized experiences, depending on your preferences and interests. Prices vary by season, and all costs, including meals and activities, are clearly listed in the itinerary.
Are there any discounts, loyalty programs, or early-bird offers?
Yes, we offer group discounts, loyalty rewards for returning clients, and early-bird deals for advance bookings.
What is included in your travel packages?
Most packages include accommodation, transport, and planned activities. Meals are included depending on the package. Flights are arranged separately and can be added at an extra cost.
Do you accommodate dietary restrictions, accessibility needs, or different activity levels?
Yes, we accommodate dietary restrictions and accessibility requirements wherever possible. Activity levels vary by tour, and we can guide you on the expected physical demands before you choose your package.
Do you provide guides, insurance, and support during trips?
All tours include local guides or tour leaders. We recommend travelers arrange travel insurance for safety. Additionally, we provide local support and emergency contacts throughout your trip.
What popular destinations or experiences do you offer?
We specialize in unique and lesser-traveled destinations that highlight Sri Lanka’s ancient culture and natural beauty. Our ten tour plans cover a mix of historical sites, scenic landscapes, and immersive cultural experiences.
Do you assist with visas, travel documents, or pre-departure planning?
Yes, we provide guidance on visas and necessary travel documents. Before your trip, we provide pre-departure information, checklists, and tips to ensure a smooth journey.
What safety measures are in place for travelers?
All service providers are vetted with National Police clearance, and activity providers must submit risk assessments prior to participation. In case of unexpected events like flight delays, illness, or bad weather, we manage situations with clear communication and contingency plans.
When should I book, and how should I prepare for my trip?
We recommend booking at least three months in advance. Travelers should bring any prescribed medications, phone chargers with the correct adapters, and clothing suitable for local weather conditions.
What sets Ceylon Bound apart and how can I contact you?
Ceylon Bound focuses on unique experiences that explore Sri Lanka’s hidden gems and ancient cultural sites, often frequented only by high-end locals. For questions or personalized assistance, the best way to contact us is by email.